Client Communication Policy

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​PREFERRED COMMUNICATION METHODS

 

1. We ask that our clients schedule meetings (in-person, virtual, or telephone) for any and all direct discussions with attorneys or paralegals.

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2. Unscheduled phone calls and walk-ins are not accepted to ensure the firm can maintain focus on scheduled appointments and casework.  This structure allows us to offer flat-fee billing at a reasonable rate.

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3. Outside the scheduled meeting structure, E-mail is always the preferred method for inquiries and updates. 

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RESPONSE TIMES

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1. Tomac & Tomac prioritizes responses based upon the order that they were received and by the urgency of the matter. We attempt to provide substantive responses to E-mails, text messages and telephone messages within 48 business hours.

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2. We ask that you leave a detailed message outlining the nature of any question or concern to assist the attorneys and staff in prioritizing calls and responding quickly. It’s important to note that messages only requesting a return call will be deemed non-priority and will be returned last.

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3. After-hours communications will be addressed within the same response timeframes.

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SCHEDULING MEETINGS

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1. All meetings should be scheduled through the firm’s administrative staff, who are available during business hours (Monday to Thursday, 8:00 AM - 12:00 PM and 1:00 PM - 5:00 PM and 8:00 AM to 12:00 PM on Fridays).

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2. Meetings can be conducted in-person, virtually, or by telephone, depending on law firm availability, client preference and the nature of the discussion.

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This communication policy is designed to ensure the firm can provide high-quality legal services while maintaining reasonable flat rates. Adhering to these guidelines helps the firm manage its workload efficiently to focus on individual legal matters.

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